Q: How do I change my shipping address once my order is placed?
A: You can update your shipping address before your order has been shipped. Please contact us immediately to make changes. Unfortunately, we cannot modify the address after the order has been shipped.
Q: How do I change/modify my order?
A: If you need to change your order (size, color, address), please reach out to us before it ships. After shipment, changes are no longer possible.
Q: How do I track my orders?
A: Once your order has shipped, you'll receive a confirmation email with a tracking number. You can also contact customer service for assistance with tracking.
Q: How do I cancel an order?
A: Orders can be canceled before they are shipped. Contact us promptly with your order details to request a cancellation.
Q: Why didn't I get an email about my order being shipped?
A: Check your spam folder and ensure your email was entered correctly. If there's still no email after 7 business days from ordering, please contact us.
Q: Why is the tracking number not working?
A: Tracking updates may take a few days to show. If there's no update within 3-7 days after shipment, please contact us.
Q: Why hasn't my shipping information been updated?
A: Shipping information may take time to update. Please be patient, and if the delay is significant, contact the shipping company or our customer service.
Q: Why was my package returned?
A: Returns can occur due to incorrect addresses, invalid phone numbers, or delivery issues. Contact the shipping company or us for assistance.
Q: Do I need to be at my shipping address when my package is delivered?
A: Some deliveries require a signature. Contact the shipping company with your tracking number for details. If you miss the delivery, arrange for redelivery or pickup.
Q: What should I do when tracking updates show my package was returned?
A: Contact the shipping company with your tracking number for more information. If you cannot resolve the issue, reach out to us for assistance.
Q: What is your return policy?
A: We accept returns within 30 days after the delivery date. The returning shipping fee is non-refundable. We refund the item price but not the shipping service fee. Please refer to our Return Policy for more details.
Q: I still haven't gotten the refund on my card. What is the status of my refund?
A: Refunds can take several business days to process. If you haven't received your refund after this period, please contact our customer service with your order details for assistance.
